Integration Features
Order Aggregation
Capture third-party delivery and online orders in real time, no extra tablets required.
Direct POS Injection
Orders appear in Union POS and KDS like any other tab, ready for prep and fulfillment.
One-Menu Sync
Edit your menu once in Union and push updates across platforms – no duplication, no mismatches.
Kitchen & Delivery Controls
Pause delivery, throttle volume, or extend prep times directly from Union’s interface.
Revenue Optimization
Add delivery markups, auto-tax rules, and keep track of delivery margins, all within Union KitchenHub.
Multi-Platform Compatibility
Connect to all major delivery marketplaces and online ordering systems via KitchenHub.
Menu Management
- POS menu synchronization to selected connected ordering channels
- Sync core menu structure, including items, categories, and modifiers where supported
- Flexible menu mapping across channels (customize structure per provider if needed)
- Support for modifier groups and item customization
- Availability management based on POS settings (including item-level availability)
Price Flexibility
- Sync POS pricing or apply KH pricing rules across selected channels
Provider Management
- Enable or pause delivery providers at any time
- Centralized control of all connected ordering channels
- Menu distribution to selected providers
- Manage operating hours across all channels
Orders
- Automatic order injection into supported POS systems
- Support for prep time and order scheduling
- Full order data included: customer details, address, contact information
- Unified order flow from all delivery platforms
- Automatic printing via connected printers
- Focused on reliable order injection with minimal operational setup
Reporting and Visibility
- Unified view of all orders across delivery channels
- Performance visibility by provider
- Sales and order reporting through KitchenHub analytics
- Item-level insights across all connected platforms
Onboarding and Support
- Fast and guided onboarding process
- Dedicated support during integration and go-live
- Simple onboarding with minimal configuration requirements
Error Handling and Troubleshooting
- Failed order injection detection
- Unmapped item identification
- Missing modifier detection
- Provider error visibility
- POS configuration issue detection
Menu Validation Before Publishing
- Item validation before menu publishing
- Modifier validation before menu publishing
- Category validation before menu publishing
- Price validation before menu publishing
- Availability validation before menu publishing
Order Financial Details
- Tax data support
- Fee data support
- Discount data support
- Tip data support
- Provider-specific charge support
Go-live Testing
- Test order execution
- Menu validation testing
- Pricing validation testing
- Modifier validation testing
- Printer validation testing
- Order injection validation
