Integration Features
Enterprise-Grade Order Injection
Third-party orders are normalized and delivered to MICROS in real time, including tax, modifiers, and item IDs
Menu Synchronization
Push menu updates from MICROS outward or manage via KitchenHub with mapping to Oracle’s menu model
Multi-Brand, Multi-Venue Ready
Built to support group-level operations, virtual brands, and location-specific routing
Audit-Ready Order Logs
Track every external order from source to POS injection with structured reporting and reconciliation support.
No More Double Entry
Orders from delivery apps and your website are automatically added to MICROS, no need to manually retype tickets or manage multiple systems.
Menu Management
- POS menu synchronization to selected connected ordering channels
- Sync core menu structure, including items, categories, and modifiers where supported
- Flexible menu mapping across channels (customize structure per provider if needed)
- Support for modifier groups and item customization
- Availability management based on POS settings (including item-level availability)
Price Flexibility
- Sync POS pricing or apply KH pricing rules across selected channels
- Support for different pricing per delivery provider
- Ability to set different prices for delivery and pickup
- Pricing is fully controlled by POS with exact sync across all channels
- Support for complex pricing structures and enterprise pricing rules
Provider Management
- Enable or pause delivery providers at any time
- Centralized control of all connected ordering channels
- Menu distribution to selected providers
- Manage operating hours across all channels
Orders
- Automatic order injection into supported POS systems
- Auto-accept and order routing based on configuration
- Support for prep time and order scheduling
- Full order data included: customer details, address, contact information
- Unified order flow from all delivery platforms
- Automatic printing via connected printers
- Full modifier and pricing accuracy in every order
- Reliable handling of complex enterprise order scenarios
Reporting and Visibility
- Unified view of all orders across delivery channels
- Performance visibility by provider
- Sales and order reporting through KitchenHub analytics
- Item-level insights across all connected platforms
Onboarding and Support
- Fast and guided onboarding process
- Dedicated support during integration and go-live
- Structured onboarding process for enterprise environments
- Requires configuration aligned with complex POS setup
Error Handling and Troubleshooting
- Failed order injection detection
- Unmapped item identification
- Missing modifier detection
- Provider error visibility
- POS configuration issue detection
Menu Validation Before Publishing
- Item validation before menu publishing
- Modifier validation before menu publishing
- Category validation before menu publishing
- Price validation before menu publishing
- Availability validation before menu publishing
Order Financial Details
- Tax data support
- Fee data support
- Discount data support
- Tip data support
- Provider-specific charge support
Go-live Testing
- Test order execution
- Menu validation testing
- Pricing validation testing
- Modifier validation testing
- Printer validation testing
- Order injection validation
