Integration Features
Menu Sync with Custom Mapping
Use one source of truth for your menu, KitchenHub syncs it across channels and aligns with Lightspeed structure, even for complex brand hierarchies.
Smart Order Control
All third-party orders are automatically sent to Lightspeed, with complete item, modifier, and pricing accuracy.
Multi-Brand & Virtual Kitchen Support
Run multiple brands or concepts from one location? KitchenHub routes orders by brand and channel into the correct configuration in Lightspeed.
No More Manual Updates
Say goodbye to retyping menus or updating availability per platform, KitchenHub keeps everything synced in real time.
Built for Growing Operators
Whether you're expanding to new locations, adding delivery brands, or running a hybrid model, KitchenHub scales with you.
Menu Management
- POS menu synchronization to selected connected ordering channels
- Sync core menu structure, including items, categories, and modifiers where supported
- Flexible menu mapping across channels (customize structure per provider if needed)
- Support for modifier groups and item customization
- Availability management based on POS settings (including item-level availability)
- Support for multi-brand menu structures
- Real-time menu updates across all connected channels
Price Flexibility
- Sync POS pricing or apply KH pricing rules across selected channels
- Support for different pricing per delivery provider
- Ability to set different prices for delivery and pickup
Provider Management
- Enable or pause delivery providers at any time
- Centralized control of all connected ordering channels
- Menu distribution to selected providers
- Manage operating hours across all channels
- Support for multiple brands and locations within one integration flow
Orders
- Automatic order injection into supported POS systems
- Auto-accept and order routing based on configuration
- Support for prep time and order scheduling
- Full order data included: customer details, address, contact information
- Unified order flow from all delivery platforms
- Automatic printing via connected printers
- Orders from multiple brands and channels are routed into one operational flow
Reporting and Visibility
- Unified view of all orders across delivery channels
- Performance visibility by provider
- Sales and order reporting through KitchenHub analytics
- Item-level insights across all connected platforms
- Visibility across brands and ordering channels
Onboarding and Support
- Fast and guided onboarding process
- Dedicated support during integration and go-live
- Smooth rollout for multi-location restaurants
Error Handling and Troubleshooting
- Failed order injection detection
- Unmapped item identification
- Missing modifier detection
- Provider error visibility
- POS configuration issue detection
Menu Validation Before Publishing
- Item validation before menu publishing
- Modifier validation before menu publishing
- Category validation before menu publishing
- Price validation before menu publishing
- Availability validation before menu publishing
Order Financial Details
- Tax data support
- Fee data support
- Discount data support
- Tip data support
- Provider-specific charge support
Go-live Testing
- Test order execution
- Menu validation testing
- Pricing validation testing
- Modifier validation testing
- Printer validation testing
- Order injection validation
