Integration Features
Real-Time Order Injection
Orders from all connected channels are automatically routed into Innowi POS, including modifiers, prices, and item details.
Multi-Platform Order Aggregation
Capture orders from DoorDash, Uber Eats, Grubhub, and direct web orders in one unified interface.
Menu Mapping Tools
Align menu data between Innowi POS and delivery platforms using KitchenHub’s flexible menu management tools.
Unified Dashboard
View and manage all orders – across platforms and locations – in a single interface, with status updates and prep coordination.
Support for Virtual Brands & Multiple Locations
Handle routing and prep logic across brands or locations with smart configuration options in KitchenHub.
Menu Management
- POS menu synchronization to selected connected ordering channels
- Sync core menu structure, including items, categories, and modifiers where supported
- Flexible menu mapping across channels (customize structure per provider if needed)
- Support for modifier groups and item customization
- Availability management based on POS settings (including item-level availability)
- Unified menu across POS, KDS, kiosk, and online ordering systems
Price Flexibility
- Sync POS pricing or apply KH pricing rules across selected channels
Provider Management
- Enable or pause delivery providers at any time
- Centralized control of all connected ordering channels
- Menu distribution to selected providers
- Manage operating hours across all channels
- Centralized control across POS, kiosk, and online ordering channels
Orders
- Automatic order injection into supported POS systems
- Auto-accept and order routing based on configuration
- Support for prep time and order scheduling
- Full order data included: customer details, address, contact information
- Unified order flow from all delivery platforms
- Automatic printing via connected printers
- End-to-end order flow across POS, KDS, and kiosk systems
- Real-time synchronization between front-of-house and kitchen systems
Reporting and Visibility
- Unified view of all orders across delivery channels
- Performance visibility by provider
- Sales and order reporting through KitchenHub analytics
- Item-level insights across all connected platforms
- Visibility across POS, kiosk, and kitchen operations
Onboarding and Support
- Fast and guided onboarding process
- Designed to minimize disruption during setup
- Dedicated support during integration and go-live
- Requires setup across multiple systems (POS, KDS, kiosk)
- More involved onboarding for full ecosystem configuration
Error Handling and Troubleshooting
- Failed order injection detection
- Unmapped item identification
- Missing modifier detection
- Provider error visibility
- POS configuration issue detection
Menu Validation Before Publishing
- Item validation before menu publishing
- Modifier validation before menu publishing
- Category validation before menu publishing
- Price validation before menu publishing
- Availability validation before menu publishing
Order Financial Details
- Tax data support
- Fee data support
- Discount data support
- Tip data support
- Provider-specific charge support
Go-live Testing
- Test order execution
- Menu validation testing
- Pricing validation testing
- Modifier validation testing
- Printer validation testing
- Order injection validation
